Participants, families and support coordinators all use your website, and they need different things. A good NDIS provider site explains your supports in plain language, shows where you work, and makes referrals easy for everyone.
What to include
- A page per support type, such as daily living, community access, therapy or supported independent living.
- Your registration status and the areas you service.
- Who you work with: NDIA-managed, plan-managed or self-managed participants.
- A referral form for support coordinators, separate from a general enquiry form.
- Your team: real people, qualifications and languages spoken.
Accessibility is not optional
- Use plain language and short sentences.
- Make text large enough and high contrast.
- Make sure the site works with a keyboard and screen readers.
- Give images alt text and videos captions.
- Offer an Easy Read version of key information if you can.
The international accessibility standard is WCAG. See W3C's WCAG overview.
Be careful with claims
Describe your services accurately and avoid promises you can't guarantee. Check the NDIS Commission's current guidance before publishing participant stories.
See our websites and SEO for NDIS providers.